So much for Apple’s ease of use claim

In Electronic, OS on 5 October, 2008 at 5:39 pm

I was helping my elder sis setting up her iPhone 3G.  She actually had her iPhone 3G for a while already but wasn’t able to download any application into her phone.  I was a bit puzzled when I heard that but it became clear once I sat down in front of her computer.  Her iTunes can’t run, somehow iTunes seems to crash every time it start up.  Data Execution Prevention (DEP) of Vista prevented iTunes from illegally accessing the system memory.  A bit of search found out that this kind of incompatibility happened for quite sometime already, since the days of iTunes 7.x but my sis is actually using the latest 8.0.  OK, so this might be some Vista problem, but a company as big as Apple can’t get their act together to make their software compatible with the latest OS?  And the OS has been out for nearly 2 years already!

Luckily my sis has another laptop with XP instead of Vista, thus I managed to install iTunes 8 on that laptop.  iTunes managed to startup with no problem this time and we quickly get to the part whereby iTunes ask to register the iPhone.  We were thinking “Why not” and so we started the registration process but the problem quickly came in the middle of trying to submit the payment method.  No matter how many times we try to click the submit button, iTunes just stay at the request for payment method page.  Finally we’ve got no choice but to choose “Cancel”, but that doesn’t help as well. iTunes needs to be restarted.  We tried to re-register but were told that the account is already in used.  We tried the apple account and everything seems OK.  Thus I decide just to carry on.

Since the iPhone 3G has some problem with the WiFi (all other devices can access the WiFi in the house with no problem but the iPhone just don’t like the WiFi, it can connect to the WiFi with no problem but it won’t display any website, keep saying that the server is busy) and that I’ve read somewhere in the papers that the original firmware that comes with the phone cause a lot of problem, I decided to help my sis upgrade her iPhone to the latest 2.1 firmware.  It seems simple, iTunes 8 detected that the phone needs the latest 2.1 firmware and there is this “Update” button.  So I click the update button and iTunes prompt an error, something like “unknown problem, code 9006”.  Good it tell me the problem is 9006 but what is 9006!  My goodness this is Apple software!  I quickly realize that iTunes was trying to download the firmware, I click on the downloading page and saw that the download goes until about 10Mb and the error appear.  I decided to try again, this time 12Mb and I tried again, 9Mb, and again 15Mb.  So it seems that there is some problem while trying to download the about 200Mb of firmware update and since there is no way the iTunes going to help, I’ve decided to keep trying.  Fortunately the download went through after several more retry and luckily the download didn’t stop at 199Mb.  But the thing is that automatically resuming an aborted download has been around for so long already, can’t iTunes just help to do that?

Sure enough the 2.1 firmware helps to make the iPhone agrees to work nicely with the existing WiFi and web surfing is now possible.  What a relief.  So we decided to try the Apple store and download some free applications into the iPhone.  Again problem strike, clicking the “Install” button produce nothing, then I realized that it is again trying to download something but the download status quickly disappear.  This time though I can’t get the download to work, but then I realized that there isn’t any error and I decide to check the iPhone “tab”.  Under the “Applications” tab, sure enough the application that we are trying to install was listed, but from the page you can see that the application is on the PC but it wasn’t sync to the iPhone.  When we were trying to setup the phone, we choose not to automatically sync the PC to the iPhone.  So we need to manually sync the downloaded application to the iPhone but iTunes didn’t tell us that we need to do this, after it download the application, it just stop there.

Yeah, so much for Apple’s claim that their software are easy to use and that their products never fail.  They are also human and they also make mistake, just like any other software or hardware company.


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: